Privacy Policy

Who we are

Our website address is: https://www.benjatours.com/

Email : rimma@benjatours.com

What personal data we collect and why we collect it

This privacy policy explains how we use the personal information that we collect about you when you contact us or use our website.

We will never share your information for marketing purposes with anyone else but we do need to share your information to allow us to organize your holiday. This Privacy Policy aims to explain what information we collect, how we use it and how you can access it.

Communication about Benjatours.com

We will never share your information for marketing purposes with anyone else. We would like to send you information about BENJATOURS  and events. 
 
POSTIf you have consented to receive brochures by post, we will usually send these every 6 months. You may opt out at any time by emailing, calling or posting back your brochure. If you do not contact us for three years, we will automatically stop sending brochures to you anyway, although you can request to begin receiving them again at any time.
 
EMAIL: In addition to emails related to your holiday booking, we would like to send you emails about other Benjatours.com  events. You can opt in to receive these when you first supply us with your email address. Additionally, you can sign up any time here: rimma@benjatours.com 
 
In every email that we send, you can use the buttons at the end of the email to update your details or opt-out from further emails.
 
You have a right at any time to stop us from contacting you with information by email. If you no longer wish to be contacted by email for marketing purposes, please click on ‘unsubscribe’ at the end of the emails that we send – or you can click here: rimma@benjatours.com

What information do we collect about you?

We collect information about you when you register with us (eg. to request a brochure be posted to you) or book a holiday with us. We also store information when you complete guest surveys, correspond with us, or provide feedback. Website usage information is collected using cookies.
 
We collect:
  • Contact details: eg. name, postal address, email.
  • Personal details: eg. Passport information, Insurance, age, dietary requirements.
  • Benjatours.com account information: eg. when your holiday deposit was paid, whether you select a twin room.
  • Sports equipment sizing: eg. height, shoe size.
  • Correspondence: eg. emails that you send to us 
  • Website usage: eg. browser type

How do we use the information about you?

We collect information about you to organize your holiday, manage your account and, if you agree, to email bulletins  to you about what else is going on here at Benjatours.com.
 
We use your information collected from the website to personalize your repeat visits to our website – for example to allow you to easily log in.
 
We will never share your information for marketing purposes with anyone else but we do need to share your information to allow us to organize your holiday.
 
Here are examples of how we use the different categories of information that we receive:
 
  • Contact & Personal details: airlines, hotels and other service-providers need this information to allow us to book a place for you.
  • Benjatours.com account information: we inform those providing accommodation of the options that you have chosen regarding rooming or excursions.
  • Sports equipment sizing: we may occasionally need to ask a local ski shop to hire to us some equipment for you to use.
  • Correspondence: we keep a record of our correspondence with you so that we can ensure that we keep our word to you regarding the details of your holiday.
  • Website usage: we note the types of browsers used to access our website so that we can ensure that the site is working appropriately.

Bookings that include more than one guest

When a booking is made that includes more than one guest:

i) the lead guest (i.e. the person who made the booking) will have access to the booking information about the others on that booking. If someone on the booking has previously given benjatours their details but some of this was not added when the most recent booking was made, this information may show on the current booking.

ii) the non-lead guests will only be able to see their own information plus the names of the other guests on the booking (first name as per passport, ‘known as’ name if applicable, and surname).
If you would prefer that this information was not available to the lead guest or others in your booking, please instead book as an individual.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

Btours Incoming Travel.

Edif Bosques  – AD300  Ordino – Andorra  – Email : rimma@benjatours.com